Your privacy is our priority

5kdb is a trusted online gaming and betting platform operated for users in Bangladesh. When you use 5kdb's website, services, or account, we collect certain information from you. This privacy policy explains how we collect that information, what we use it for, how long we keep it, and what your rights are.

By reading this policy, you will have a clear understanding of how 5kdb handles your personal information. We believe transparency is the foundation of trust, and this document was created with that goal in mind.

By using 5kdb's services, you are considered to have given your consent to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us at [email protected].

5kdb collects information in several ways. The categories of that information are listed below:

2.1 Information you provide directly

When you register an account with 5kdb or contact us, you may provide the following information:

• Full name and date of birth
• Valid email address
• Mobile number
• Password (stored in encrypted form)
• Documents required for identity verification (such as a national ID card)
• Payment-related information (such as bKash, Nagad, Rocket, or Upay number)

2.2 Automatically collected information

While you use 5kdb, some information is collected automatically, including:

• IP address and device type
• Browser type and version
• Operating system information
• Website usage patterns and duration
• Cookies and tracking tokens
• Login session information and activity history

2.3 Transaction-related information

Records of your financial transactions, deposits and withdrawals, betting history, and account balance are stored in our systems.

5kdb uses your information only for specific and legitimate purposes. These purposes are described in detail below:

5kdb uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that improve your experience on future visits.

4.1 Types of cookies

• Essential cookies: Necessary to ensure core website functionality and cannot be disabled.
• Functional cookies: Help remember your preferences, language, and login state.
• Analytics cookies: Help us understand usage patterns and improve our services.

4.2 Cookie controls

You can change your cookie preferences from your browser settings. However, disabling certain essential cookies may limit some website functionality.

5kdb does not sell or rent your personal information to any third party. However, information may be shared in specific circumstances:

5.1 Service providers

Authorised service providers working with 5kdb — such as payment processors, IT infrastructure providers, and identity verification organisations — receive only the information needed to carry out their responsibilities. These organisations operate under 5kdb's instructions and may not use the information they receive for any other purpose.

5.2 Legal obligations

If required by a legal directive, court order, or regulatory authority, 5kdb may be obliged to provide relevant information. In such cases, we will make reasonable efforts to notify you in advance, unless prohibited by law.

5.3 Corporate restructuring

In the event of a merger, acquisition, or transfer of assets, user information may be transferred. The terms of this privacy policy will continue to apply in such cases, and you will be notified in advance.

5.4 Your consent

Outside of the cases above, information may be shared for other purposes if you have given your explicit consent. In that case, you will be informed beforehand and your consent will be obtained.

5kdb takes industry-standard technical and administrative measures to ensure the security of your personal information. The key elements of our security framework are:

• SSL/TLS encryption: All data transmission between your browser and our servers is completed through encrypted connections.
• Password encryption: All passwords are encrypted using strong hashing algorithms — no employee or system can view a password directly.
• Access controls: Only authorised personnel can access specific data, and their activities are regularly monitored.
• Regular security testing: Regular system audits and penetration tests are conducted to identify potential vulnerabilities.
• Data backups: Your information is stored in secure, encrypted backups so it is not lost due to any technical issue.

However, no method on the internet is 100% secure. So keep your account password confidential and log out of your account after using an unfamiliar device.

5kdb retains your personal information only for as long as necessary. The data retention policy is outlined below:

• While your account is active: All relevant information is retained for as long as your account remains active.
• After account closure: Some information may be retained for a specified period after account closure to meet legal and regulatory obligations.
• Financial records: Transaction-related information is kept for an extended period as required by financial law.
• Log data: Security logs and system data are retained for a limited period and then automatically deleted.

Once the retention period expires, data is securely deleted or fully anonymised so that you can no longer be identified.

You have the following rights regarding your personal information held by 5kdb:

To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable time. However, in some cases legal obligations may prevent us from fulfilling every request — the reason will be explained in such cases.

5kdb is for users aged 21 and above only. We do not knowingly collect personal information from any minor. If we become aware that a minor's information has been collected by mistake, we will delete it immediately and the relevant account will be closed.

If you believe a minor is using 5kdb, please notify us immediately at [email protected]. Protecting minors is our highest priority.

5kdb may update this privacy policy from time to time. Changes will be published on this page and the "Last updated" date shown at the top of the page will be revised.

For significant changes, we will send a notification to your registered email address or inform you when you log in to the platform. If you continue using 5kdb after the updated policy takes effect, you are considered to have accepted the new policy.

We recommend that you visit this page regularly to stay informed about the latest policy.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our support team provides assistance in both Bengali and English.

This privacy policy applies to all services on the 5kdb platform. To learn more about responsible gaming, please read our Responsible Gaming page.